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Alpha Camera REST API

Troubleshooting

While we’ve taken steps to ensure the smoothest experience possible, you may encounter the following issues in the beta release.

“Could not connect to MCP Server [server name]”

Section titled ““Could not connect to MCP Server [server name]””

Solutions:

  • Check to make sure your configuration aligns with the setup instructions
  • Stop generating the current response, refresh the page and try again
  • Disconnect from and reconnect to the connector
  • If neither of these work, delete the connector and add it again
  • If it still doesn’t work, contact jordan.lee@sony.com and report a bug.

Claude makes 10+ tool calls before providing an answer.

Section titled “Claude makes 10+ tool calls before providing an answer.”

Solutions:

  • Use the system prompt to refine Claude’s search approach.
  • Modify the system prompt to instruct Claude to prioritize quick answers over deep research.
  • Interrupt Claude’s response and ask it to summarize the information it found.

“Tool [tool name] not found”

Section titled ““Tool [tool name] not found””

Solutions:

  • Disconnect from and reconnect to the connector
  • If this doesn’t work, delete the connector and add it again

“Claude’s response was interrupted”

Section titled ““Claude’s response was interrupted””

Solutions:

  • Refresh the page, wait 30 seconds before making a query
  • Make your first request smaller. After successful response, resume normal operation

“Tool call [tool name] returned no results or 429 error”

Section titled ““Tool call [tool name] returned no results or 429 error””

Solutions:

  • Wait several seconds before making another request

  • If your LLM is making rapid consecutive requests, prompt it to space out tool calls

  • If the tool call body has a top_k (number of content to retrieve) greater than 5, prompt it to keep top_k < 5:

    {
      "query": "exposure compensation",
      //top_k indicates the number of results to return in the response
      "top_k": 1
    }